Frequently asked questions
We’re sorry it didn’t work out! You can return your order within 30 days of receiving it, as long as the product is unopened and in its original condition.
To start a return, just email us at hello@rootsofkin.co with your order number and a brief reason for the return. Once approved, we’ll send you the return instructions.
Please note: return shipping costs are not covered by Roots of Kin and will be deducted from your refund.
We offer free standard shipping on all orders over 399 DKK in Denmark and €60 in the EU and UK.
For orders below that, shipping costs are calculated at checkout based on your location.
We currently ship to all EU countries and the United Kingdom.
Once an order has been placed, we’re unfortunately unable to make changes, as our team begins processing it immediately to ensure fast delivery.
However, rest assured — if you’re not happy with your order once it arrives, you have 30 days to return it.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email at hello@rootsofkin.co and we will contact the shipping company.